Room 412
The AI Workforce for Hospitality.
Book a demo →
Voice AI call
Book the right stay.
Guest
Do you have an ocean-view room for two?
Q
An ocean-view room for two. What dates are you planning?
Reservation intakeRoom preference and party size captured.
Automated request
Keep every request moving.
Guest request
Two extra towels.
Housekeeping · Guest in room
Routed by QAssigned
Sent to housekeeping.
Room and request included. Team on shift notified.
With your teamDelivery awaits staff confirmation.
Q Command · GM view
Housekeeping at a glance.
Completed18
Open6
2 open requests need attention
Check the delayed deliveries with housekeeping.
Room 218 remains open until staff confirms delivery.
Email workflow
Move groups closer to booked.
New event inquiry
A garden wedding. 120 guests.
Venue, dining, and room-block details requested.
Q Sales CoordinatorDraft
RE: Your garden wedding
Thank you for considering us. I’ve prepared a proposal for your celebration.
Ready for your reviewYour sales team approves before sending.
Text conversation
Dinner plans, handled.
Guest
A table for four tonight, around eight?
Q
Of course. I’ll send your request for four at 8 PM to the restaurant.
Dining request sent4 guests · 8 PM · Awaiting restaurant confirmation
Automated workflow
Know what needs your decision.
Q Command · Morning brief
Three late checkouts.
Housekeeping assignments need review.
Recommended next stepNeeds you
Review room priorities with housekeeping.
Q brings the open work and next step together.
Ready for the GMYour team makes the operational decision.
Voice AI call
Help guests plan their mountain day.
Guest
Can I book a lesson for tomorrow?
Q
Private or group—and how many skiers?
Lesson inquiry capturedDate received · Group size and lesson type next
Text conversation
Plan the trip before they sail.
Guest
Can we arrange dinner for four on our first night?
Q
I’ll send your first-night dining request to our reservations team.
Pre-cruise dining request4 guests · First night · Sent to shoreside reservations
1 / 7
Trusted by hospitality leaders
AI-NATIVE HOSPITALITY OPERATIONS
Your operation.
Your AI workforce.
Your AI-native operations partner for hospitality.
Q handles reservations, guest requests, and routine coordination—working alongside your team, across the systems you already use.
- Voice
- SMS
- Web Chat
One connected conversation, wherever your guests reach you.
Be there when
business comes in.
After-hours inquiries. Website visitors ready to book. Guests open to something extra. Put Q to work on each opportunity.
Capture the inquiry, collect the booking details, and advance the reservation or hand it to your team with the context attached.
Suggest upgrades, dining, and experiences when they fit the guest’s plans.
Answer questions in your web chat, help guests explore their options, and guide them into your booking engine.
More opportunity. Less follow-up.
Q captures the inquiry and prepares the details, so your team can focus on helping guests choose the right stay.
AFTER-HOURS RESERVATIONS
Q
Your next guest is calling.
Reservations · 10:42 PM
Q is handling the inquiryRESERVATION DETAILS
A stay taking shape.
ArrivalMay 14
DepartureMay 17
Guests2 adults
Room preferenceOcean view
Details ready for your reservation workflow.
FOR YOUR TEAMYour reservations team picks up with the details ready.
RESORT · DINING & EXPERIENCES
A RELEVANT OFFER
Make it an occasion.
DINNER ON THE TERRACEA table for two.
A view to remember.
Guest interestedA view to remember.
OccasionAnniversary
Next ownerDining team
Dining confirms availability before the reservation is promised.
FOR YOUR TEAMYour team gets a relevant sales opportunity, with context.
YOUR WEBSITE. YOUR GUEST.
Turn a question into a stay.
Q answers the guest’s questions and guides them into your booking engine.
FOR YOUR TEAMYour website guides guests toward a direct booking.
Give your team
time back.
Let Q answer routine questions, route requests, and prepare the paperwork—so serving more guests takes less manual effort.
Give guests answers to everyday questions across voice and text, without another interruption at the desk.
Capture the request, send the details to the right team, and follow up after staff confirm completion.
Prepare group inquiry summaries and reply drafts so your team can spend its time on decisions.
More time with guests.
Q handles routine questions and coordination, so your team can focus on the people in front of them.
FRONT DESK · FEWER INTERRUPTIONS
WEB CHAT
What time does breakfast start?
GUEST MESSAGE
Where can we park?
Q
ANSWERS FROM YOUR PROPERTY KNOWLEDGE
Breakfast starts at 7 AM. Guest parking is beside the main entrance.
Handled by Q
Routine questions answered. No front-desk handoff needed.
Q HANDLES
Routine answers across supported guest channels.
YOUR TEAM HANDLES
Welcoming arrivals and helping guests in person.
FOR YOUR TEAMYour front desk stays focused on the guest.
HOUSEKEEPING · LESS COORDINATION
GUEST REQUEST · ROOM 412
Could we have two extra towels?
Q ROUTES THE REQUESTHousekeeping
AssignedRoom 412 · 2 bath towels
Staff confirmed delivery
Q updates the guest: “Your towels have arrived.”
Q HANDLES
Capturing details, routing the task, and sending confirmed updates.
YOUR TEAM HANDLES
Delivering the towels and confirming completion.
FOR YOUR TEAMYour team delivers the service. Q handles the coordination.
GROUP SALES · LESS ADMINISTRATION
INCOMING EMAIL
We need 20 rooms for a wedding in October.
Q ORGANIZES THE OPPORTUNITY
20 roomsWeddingOctober
Exact dates still needed.
PREPARED REPLY
We’d love to help. Which dates and how many nights are you considering?
Ready for your reviewQ HANDLES
Organizing the inquiry and preparing a reply.
YOUR TEAM HANDLES
Reviewing the opportunity and approving the next step.
FOR YOUR TEAMYour sales team spends less time preparing and more time deciding.
Carry the details.
Keep the promise.
From the first question to a department handoff, Q keeps the guest’s context attached and the next step clear.
Keep the details of a guest’s request together as the conversation moves between supported channels.
Turn a guest request into coordinated service. Keep the guest informed after your team confirms the work is done.
Bring your team into sensitive conversations with the context they need to help.
More personal attention.
Q keeps requests and updates connected, so your team can focus on the moments that need a person.
ONE GUEST, ACROSS EVERY CHANNEL
Maya Chen
Room 412
Five ways to reach you.
No need to start over.
CONTEXT STAYS ATTACHEDCrib for Room 412
Guest: Maya · Team: Housekeeping
FOR YOUR TEAMYour team picks up the conversation without starting over.
SERVICE THAT REACHES THE GUEST.
GUEST SERVICE · FOLLOW-THROUGH
Service worth remembering.
Request receivedStaff confirm deliveryGuest updated
Q
GUEST UPDATE · AFTER STAFF CONFIRMATION
Your towels have arrived. Anything else we can help with?
JG
Sample guest reviewGoogle-style review · illustrative
★★★★★
“Our towels arrived quickly, and we received an update. Such thoughtful service.”Fictional example, not an actual customer review.
Show guests that their request was followed through.
FOR YOUR TEAMYour team delivers the service. Q keeps the guest informed.
CRUISE · PRE-ARRIVAL SERVICE
A PERSON, WITH THE CONTEXT
A thoughtful handoff.
GS
Pre-arrival guest servicesHuman follow-up requested
RequestBoarding assistance
ContextSailing and booking details
Next stepConfirm arrangements
Your team picks up with the details attached.
FOR YOUR TEAMYour guest services team arrives with the context to help.
Know where
you’re needed.
Give GMs and owners a clear view of open work, exceptions, and decisions—without chasing every department for an update.
Get a concise view of open issues and upcoming needs so you know where to focus first.
See who owns a request and which tasks still need follow-up before they fall through the cracks.
Review proposed replies and sensitive next steps, with the original request available alongside them.
More time to lead.
Q brings the updates and priorities together, so your GM can make decisions and stay close to the team.
MORE TIME ON THE FLOOR
Q COMMAND · MORNING BRIEF
Your day, in focus.
MaintenanceGroup salesFront desk
GOOD MORNING3 priorities need you.
01Room 318 Follow up
Repair confirmation pending
02Wedding inquiry Review
Reply draft ready
03Early arrivals Check
Room readiness check
01 · ROOM 318 · YOUR NEXT DECISIONFollow up before the next arrival.
Maintenance owns the repair. Ask for a completion update or escalate to the duty manager.
FOR YOUR TEAMYour GM sees the decisions that need their attention.
Q COMMAND · OPERATIONS
See where work stands.
RECEIVEDCrib request
ASSIGNEDAC not cooling
Room 318
MaintenanceCONFIRMEDTowel delivery
Staff confirmed
NEEDS FOLLOW-UPRoom 318 is still open.
Maintenance owns the repair. The duty manager can follow up or escalate.
Open work stays visible until completion is confirmed.
FOR YOUR TEAMYour managers see what is open and who owns the next step.
Q COMMAND · APPROVALS
Prepared by Q. Approved by you.
GROUP INQUIRY20 rooms · October wedding
Original request attached
PROPOSED REPLY
Thank you for considering us for your celebration. Could you confirm your dates so our team can review availability?
Draft readyWaiting for sales approval
Your team reviews the details before anything is sent.
FOR YOUR TEAMYour team makes the decision. Q prepares the work.
BUILT AROUND YOUR OPERATION
Start with one workflow.
Grow with your team.
01
Configured around your work.We map the request, the systems, and the moment your team takes over.
02
Connected to your systems.Q works with your existing tools and supported workflows.
03
Measured against your priorities.Start with a pilot, measure the impact, and expand from there.
THE PEOPLE BEHIND Q
More time for
hospitality.
Jonathan Lei on building an AI workforce for hotels.
Watch the full interview (opens in a new tab)Built around people.Guest conversations. Connected work. More personal attention.
From The Modern Hotelier.
A withQ-sponsored conversation. AI-generated hotel scenes.
Read the film transcript
People in hospitality don't want to be system administrators. They want to be in front of a guest.
And what we do is that we build AI workforce that help with guest communications and back-end workflows.
And gradually we moved to text, SMS, email, and at the end, with all the data we have, we started automating back-end workflow like data-syncing, reporting, procurement, and predictive intelligence in general.
They ask for a manager or a human, right? We don't stop them from doing that, right?
What they tell us is that how much time it has saved their team and themselves in terms of looking at operations and the inefficiencies, and they have more time in front of the guests and helping them.
The film couldn’t load. Watch the original interview ↗
Meet your AI workforce.
Conversational agents that feel human. Built to understand your guests and get the work done.
ReservationsCapture every booking
Hear Q in action
Listening…
Trusted by leaders running real hospitality teams.
Payment happens inside the conversation.
80% of hotel bookings are abandoned at checkout — so why add an SMS link? withQ captures payment by voice or keypad, completes the booking, and returns the guest to the same conversation. No checkout links. No redirects.
"Yes, book the Ocean View Suite."Guest
withQ agent
withQ
Understands and prepares for secure payment
PCI PAYMENT AGENT
Secure payment ready
Voice
Keypad
•••• •••• •••• 4242
PCI DSS COMPLIANT
Authorization approved
withQ agent
withQ
Returns to the same conversation
OUTCOME
$2,184
Booking confirmed
Payment captured
withQ All set. I've emailed your confirmation.
Captured securely
PCI-compliant payment handled in a secure environment.
No checkout link
No links or redirects. Payment stays in the conversation.
Guest stays on the call
The conversation resumes as soon as payment is approved.
One secure handoff. One completed booking.
Configure, deploy and improve — across every channel, from one platform.
withQ gives you a single platform to deploy AI agents at scale — configure how your agents think and speak, meet guests on every channel, enforce guardrails, and track performance over time.
Design your ideal agent experience
Configure voice, language, property knowledge, and workflows, then connect to the systems your team already runs — all from one place.
withQ
Reservations Agent ⌄
Configure
Overview
Agents
Workflows
Knowledge
Guardrails
Analytics
Settings
⚑ Start
Identify guest intent
Greet the guest, understand the request, and route to the right workflow.
ReservationGuest requestGroup inquiry
Check availability & book
Pull live rates from the PMS and capture payment in-conversation.
Route to housekeeping
Create the task and confirm completion with the guest.
Meet guests where they are
withQ keeps full context — guests never repeat themselves across phone, web, WhatsApp, SMS, and email.
Show fewer capabilities
Deploy with confidence
Define guardrails, run simulations, and validate agent behavior with automated tests — before anything reaches a guest.
Never discount below rack rate on holiday weekends.
Understood — I'll never quote below rack rate on a holiday weekend.
🧠 Committed to memory
Every request becomes a ticket — automatically
Q turns guest conversations into housekeeping and maintenance tickets: created, assigned, chased, and closed — with the guest updated at every step.
Housekeeping · Today31 open · 78 stayovers
☎
#218Extra towels
Maria A.Closed · 12m
💬
#905Late checkout
Front DeskApproved
☎
#736AC unit — room warm
Luis R. · MaintenanceIn progress
💬
#324Crib for room 512
Ana P.Assigned
Back-of-house, handled.
No radios, no sticky notes — requests reach the right person with context, and Q follows up until they're done.
12 minaverage close, request to resolved
100%of guest requests ticketed & tracked
Autoguest notified when work completes
Measure performance and improve outcomes
Track resolution rates, booking conversion, guest satisfaction and more with built-in analytics — or dig deeper with full transcripts and conversation history.
Resolution rate
83.4%
withQ: 87.4%
Before: 61.7%
Before: 61.7%
Guest satisfaction
4.6 ★
Two systems that don’t talk? Q does the manual steps.
The wholesale booking that never shows up in the PMS. The report rebuilt by hand every Monday. If there are manual steps between your systems, Q sits in the middle and does them — reads, re-keys, reconciles, confirms.
INCOMING
Wholesale channel booking
Arrives by email · not in the PMS · deposit paid
Manual step
→
Q · WORKING
- Reads the confirmation
- Validates dates & rate
- Creates the reservation in Opera
- Matches the deposit to the folio
→
RESULT
Reservation #48213 in Opera
Folio matched · guest confirmation sent
0 minutes of staff time
Your team can ask Q, too.
A staff-only workspace where your people hand Q the back-office work — in plain language.
Rebuild tonight’s housekeeping board around the three late checkouts.
Done — 214, 305 and 512 moved to 2 PM, Maria’s route re-sequenced. Board updated in Opera.
🔒 Internal · staff-only workspace
WITHQ GUEST EXPERIENCE
Your property,
in your guest’s pocket.
A branded guest app for requests, dining, and reservations. Guests open it through a QR code or link. Every request connects to the same withQ workforce behind your calls and messages.
Book a guest app demo
GOOD AFTERNOONGrand Marina Resort
Hi Sofia
Room 412 · Ocean view · 2 guests
Delivered to your room
Demo only · towels, dining or pool hours
powered by withQ
withQGuest operations
Completed
Extra towels
Room 412 · Guest app
- REQUEST
- 2 bath towels
- DEPARTMENT
- Housekeeping
- OWNER
- Maria A.
Delivered. Guest informed.
Illustrative workflow. No real orders or requests are sent.
A simple tap for your guest. A clear next step for your team.
- No download required
- Branded for your property
- Connected to your team
Q COMMAND · FOR GMs AND OWNERS
More time on the floor.
Less time chasing updates.
Q brings together open requests, team updates, and the decisions that need you, so you can spend more time with guests and your team.
- Chasing updates
- Q gathers the updates
- You see what needs attention
Across your hotel
One leader. Every department needs a moment.
Ownership
Owner updates
Open work
Front desk
Reservations
Housekeeping
Maintenance
Revenue
Group sales
Restaurant
Spa
Accounting
GM
A maintenance issue. A booking question. A room to check.
Less chasing. More time with your guests and team.
With Q
Start every day with the shortest useful list.
Three priorities. Clear context. Tap an item to see what Q suggests.
Grand Marina · Tuesday 06:00ILLUSTRATIVE · PRIORITIES · 3 NEED YOU
Numbers come from your systems of record, never estimated. Illustrative.
Ask Q and explore reporting
🔒 Internal · ask Q in plain language
LEVERS Q TRACKS, PRICED
Tap a lever to see this week’s number.
The owner gets the update. The leader gets the decisions.
Illustrative workflow. Assigned work stays open until completion is confirmed.
Just add withQ as a user to your PMS.
No rip and replace. withQ joins your stack like a new team member — reading availability, capturing bookings, routing work, and keeping guest context synced across PMS, CRS, POS, telephony, dining, and spa — and doing the manual steps between systems that no integration covers.
Add team member OPERA CLOUD · STAFF SETTINGS
Name withQ AI
RoleFront desk · Reservations · 24/7
Phone+1 (787) 555-0142
Emailagent@withq.ai
Languages200+ · auto-detect
withQ added to your team — never off shift.
And hundreds more via custom APIs and enterprise systems.
Built for hospitality operations at scale.
withQ supports multi-property teams across countries, languages, brands, and destination categories, from hotels and resorts to ski mountains.
0Global countries
0Hotels
0Ski resorts
0Languages
🇺🇸 United States🇵🇷 Puerto Rico🌎 Caribbean🇨🇦 Canada🇲🇽 Mexico🇬🇧 United Kingdom🇪🇸 Spain🇫🇷 France🇧🇷 Brazil🇦🇷 Argentina🇨🇱 Chile🇳🇿 New Zealand🇸🇬 Singapore🇯🇵 Japan
FOR CRUISE LINES · SHORESIDE
The guest experience starts before embarkation.
withQ helps your shoreside team answer cabin inquiries, manage reservation changes, and coordinate pre-cruise plans, with guest preferences carried through every conversation.
- Cabin booking & modification
- Pre-cruise dining, spa & shore excursions
- Loyalty recognition & remembered preferences
- Group & charter inquiries
Explore Q for cruises
Start with your existing shoreside phone line.
EXAMPLE GUEST JOURNEY
SHORESIDE BOOKING LINE
7-night Eastern Caribbean
Feb 14, 2027 · 2 guests
Miami · Nassau · St. Thomas · Tortola · Miami
Cabin hold confirmed
Preferences saved and details sent to reservations to finalize the booking.
Illustrative example. Hold placement depends on your reservation system and configured workflow.
Enterprise-ready for hospitality.
Built for hospitality teams that need secure guest data, protected payments, and governance across every AI-powered workflow.
SOC 2 TYPE II
Independently audited controls for security, availability, and confidentiality, with reports available under NDA.
GDPR
Data processing, export, deletion, and rights workflows built for hospitality teams serving guests across regions.
PCI DSS
Secure payment handoff keeps card capture protected while reservations continue without breaking the conversation.
Enterprise controls, audit trails, permissioning, and secure integrations help withQ operate as a trusted AI workforce layer for hotels, resorts, and destination operators. Built by a team with deep hospitality operating experience.
Model the impact before you deploy.
Model how withQ can recover demand, return staff capacity, and create measurable operating leverage.
Recover demand
Convert calls that would otherwise reach voicemail or hold.
Increase conversion
Move more high-intent inquiries into booked stays.
Return staff capacity
Automate repetitive guest-facing work.
Scale peak demand
Handle seasonal volume without matching it with headcount.
Pilot your AI workforce free for 30 days.
Start with one workflow — one phone line, one department, or one property. We map your workflows, connect the systems you already run, and prove the impact against your KPIs before you expand.
Start in days, not months
Phone tree mapped, property knowledge loaded, handoff rules set, systems connected — live on real guest demand without a heavy IT project.
30 daysfree pilot on real guest workflows
Live in days
No rip and replace
Measure before expanding
Choose your starting point
Launch on the line or department that matters most.
After-hours & overflow
Cover nights, weekends, and peak spikes — the clearest missed demand.
Reservations
Capture more bookings and recover missed demand.
Guest services
Resolve more requests and reduce staff workload.
Group sales
Qualify inquiries and accelerate conversions.
Dining
Capture reservations and answer guest questions.